How to proceed if I am not satisfied with a product ?After delivery, if you are not entirely satisfied with our product, you have a 10 (ten) day period to send it back and within a 30 (thirty) day period, ask for a total refund, shipping costs not included. However, this does not apply if you are a company.
We ask and require the item not to have been used at all; if it was the case, you would not get a refund, the product being sent back to you at your expense.